Refund and Returns Policy

Refund and Returns Policy

Last updated: May, 2026

Thank you for shopping at Digtix.

Please read this Refund and Returns Policy carefully before making a purchase.

1. Digital Products

All products sold on our website are digital and delivered electronically.

Because digital products cannot be “returned,” all sales are generally considered final once the product has been downloaded, accessed, or delivered.

2. Refund Eligibility

We may offer refunds in the following situations:

  • You purchased the same product more than once by mistake
  • The product file is corrupted or unusable
  • You did not receive the product after purchase
  • The product significantly differs from its description

To request a refund, you must contact us within 14 days of purchase.

3. Non-Refundable Situations

Refunds will not be provided for:

  • Change of mind
  • Accidental purchases
  • Lack of technical knowledge to use the product
  • Failure to read the product description or requirements
  • Compatibility issues clearly stated before purchase
  • Requests made after substantial use or download of the product

4. Technical Issues

If you experience technical problems with your purchase, please contact us first.

We will make reasonable efforts to:

  • Help you access the files
  • Resolve compatibility issues
  • Provide replacement files when necessary

5. Chargebacks

Initiating a chargeback without contacting us first may result in suspension of access to our products and services.

We encourage customers to contact support so we can resolve any issues quickly.

6. Processing Refunds

Approved refunds are processed back to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider or bank.

7. Exchanges

Because products are digital, exchanges are generally not available.

However, if you purchased the wrong item accidentally, contact us and we may assist at our discretion.

8. Contact Us

If you have questions about this policy or would like to request a refund, contact us at:

Digitix Limited
Email: [your@email.com]

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